Terms and Conditions

Introduction

Welcome to arkHR! These Terms and Conditions ("Terms") govern your use of our platform and services. By accessing or using arkHr, you agree to comply with these Terms. If you do not agree, please refrain from using our platform. These Terms outline the rules, responsibilities, and legal obligations of both the users and arkHr to ensure a smooth and beneficial experience for everyone involved.

Definitions

• "arkHr" refers to our platform, services, and related software, encompassing all functionalities, tools, and updates provided.
• "User" or "You" refers to individuals, businesses, or organizations accessing or using arkHr, whether for professional, educational, or organizational purposes.
• "Services" include all features provided by arkHr, such as employee management, data analytics, payroll management, performance tracking, and other HR solutions tailored to meet diverse needs.

Eligibility

You must be at least 18 years old to use arkHr. By using our platform, you warrant that you meet this requirement and have the legal authority to enter into these Terms. Additionally, organizations using arkHr must ensure that all authorized personnel comply with these Terms during their interactions with the platform.

Use of the Platform

1. Account Creation: You must provide accurate and up-to-date information during registration. Failure to do so may result in restrictions or termination of your account.
2. Responsibilities: Users are responsible for maintaining the confidentiality of their login credentials and all activities under their accounts. Immediate notification of unauthorized access is mandatory.
3. Restrictions: You agree not to:
   • Use arkHr for unlawful purposes or activities that violate applicable laws and regulations.
   • Upload malicious software, harmful files, or content that could disrupt platform operations.
   • Interfere with the platform's performance, attempt unauthorized access, or exploit system vulnerabilities.
   • Share login credentials with unauthorized individuals or entities.

Subscription and Payment

1. Subscription Plans: arkHr offers a base subscription plan with optional add-ons for additional features. Enterprise plans include dedicated servers, databases, and enhanced customer support services.
2. Billing: Payments are due based on the agreed-upon billing cycle. Late payments may result in suspension or restricted access to services until dues are cleared.
3. Refunds: Refunds are subject to our refund policy, which may vary by subscription type, and will only be processed under specific circumstances as outlined in our policy document.
4. Renewals: Subscriptions will automatically renew unless canceled before the end of the billing cycle.

Data Privacy

We value your privacy. Please refer to our Privacy Policy for comprehensive details on how we collect, use, store, and protect your information. arkHr adheres to stringent data protection regulations to ensure user information is safeguarded.

Intellectual Property

1. Ownership: arkHr and its content, including but not limited to software, designs, trademarks, documentation, and user guides, are the exclusive property of Clustark.
2. License: Users are granted a non-exclusive, non-transferable license to use the platform solely for its intended purpose.
3. Restrictions: Users may not copy, modify, distribute, reverse-engineer, or exploit ClustarkHR’s intellectual property without prior written permission. Violation of these terms may lead to legal action.

Termination

1. User-Initiated Termination: You may terminate your account at any time through your account settings. Upon termination, access to your data may be restricted, and any active subscriptions will cease.
2. arkHr-Initiated Termination: We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activities, or disrupt platform operations. Advance notice will be provided where feasible.
3. Post-Termination Access: Users may request data export within 30 days of termination, subject to applicable fees and conditions.

Limitation of Liability

arkHr is not liable for indirect, incidental, or consequential damages arising from the use or inability to use our platform. Our total liability is limited to the amount paid for the subscription in the previous billing cycle. Users acknowledge that system downtime, interruptions, or unforeseen technical issues are possible and will be addressed promptly without guarantees of compensation.

Changes to Terms

arkHr reserves the right to modify these Terms at any time. Users will be notified of significant changes via email or platform announcements. Continued use of the platform constitutes acceptance of the updated Terms. We encourage users to periodically review these Terms for updates.

Governing Law

These Terms are governed by the laws of Nigeria. Disputes will be resolved in the courts of Nigeria . By agreeing to these Terms, users consent to the exclusive jurisdiction of these courts.

Contact Us

For questions, concerns, or feedback about these Terms, please contact us at support@clustarkhr.com. Our support team is available to assist with any queries or issues related to the platform.

By using arkHr, you acknowledge that you have read, understood, and agreed to these Terms and Conditions, which outline the foundational rules and expectations for all users. Thank you for choosing arkHr as your trusted HR solution.